Installation and Registration
What is the difference between the demo version and the registered version?
Prizmo keeps asking me to connect to the Internet in order to register. I checked my connection several times. What am I doing wrong?
Entering the activation code did not activate Prizmo. I tried downloading a fresh copy, but this did not help. When I restart I get the message that Prizmo is not registered.
Mac App Store Version
I purchased Prizmo on the Mac App Store but didn't receive any serial. Could you send one to me?
What is the difference between Prizmo 3 and Prizmo 3 incl. the Pro Pack?
What is the difference between Prizmo sold on the Mac App Store, and Prizmo sold through Creaceed's website?
How can I make sure I already own Prizmo 3 with the Pro Pack?
Is Prizmo compatible with Lion (OS X 10.7) or Mountain Lion (OS X 10.8)?
Do you plan to release Prizmo for Windows?
How can I import documents or files into Prizmo? (including macOS/iOS Continuity Camera)
Which scanners are supported?
Is there anything I can do to check my scanner is supported before purchasing a license?
Do you have a list of cameras supporting full tethering?
Can I perform OCR on screenshots?
Can I automate the actions so that many book page pictures are processed in a similar fashion?
Are multipage documents supported?
Selection and Preview
I imported a photograph into Prizmo but it is upside down. How can I correct that?
I am trying to move the grid corners to fit the page corners, but the grid remains a rectangle. What can I do to change it into a parallelogram?
How can I position the grid accurately in the Crop window?
How can I change the preview format?
Is it possible to use Prizmo for correcting distortion on panoramic images made of several shots?
Is it possible to process several images in a single document?
Optical Character Recognition (OCR)
What do you mean by "region types"?
How to Improve OCR Accuracy?
I tried Prizmo's OCR but I got poor results. What can I do?
Is the quality of my images good enough to perform OCR?
How to perform OCR on multipage documents?
Which file types are available for saving OCR results?
Can I translate the OCRed text?
What is the Pro Pack made of?
How to unlock the Pro Pack when you already own Prizmo 2 or 3 regular version?
How do I install custom scripts?
How to export to Devonthink?
Calibrating your Camera
Is camera calibration mandatory?
Prizmo rejects the pictures of the pattern I shot with my camera. Why?
I calibrated my camera but I can’t find any calibration model in Prizmo. Should I calibrate once again?
Is the upgrade from Prizmo 2 to Prizmo 3 free?
Is it possible to upgrade from Prizmo to the Prizmo incl. the Pro Pack?
What can I do if I can't find my activation code?
Can't find your answer? Need Help?
- Write to . When you ask a question, please send the following information so that we can quickly help you:
- Mac Model
- macOS Version
- Prizmo Version
- Whether you purchased Prizmo through the Mac App Store, or through Creaceed's Website
- Input Image Format and Resolution
- Camera or Scanner Model
- Crash Report if you have one
- Any Message about Prizmo when you open Console.app.
We developed an application to retrieve relevant information and therefore help us investigate issues and bugs. Download the Diagnosis application, unzip the file, and open the app. Click "Show details" if you want to check which information will be sent (no personal information included). Click "Send" to email us the diagnosis report.
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