Is Hydra 4 compatible with Yosemite (macOS 10.10)?
What are the technical requirements?
Hydra keeps asking me to connect to the Internet in order to register. I checked my connection several times. What am I doing wrong?
Entering the registration code did not activate Hydra. I tried downloading a fresh copy, but this did not help. When I restart I get the message that Hydra is not registered.
I've just registered Hydra. How can I remove the word "Unregistered" from the HDR images rendered with the demo version?
I purchased Hydra on the Mac App Store but didn't receive any serial. Can you send one to me?
What is the difference between Hydra sold on the Mac App Store, and Hydra sold through Creaceed's website?
What is the difference between the demo version and the registered version?
How to capture different exposures?
I inspected the alignment panel, and noticed the 3rd image is grayed out, showing completely the wrong part of the image. Why? What can I do?
How can I get a .jpeg or a .tiff file at the completion of a picture instead of .hydradoc?
Is it normal for the final merged file (as a jpeg) to be so much smaller than the input RAWs?
Can I start with one RAW file, create a duplicate RAW, adjust the exposure, and then merge the two RAW files with Hydra? Will that work as if I had bracketed while shooting?
What can I do with the + and - buttons at the bottom of the inspector in Develop mode?
Is there a Hydra 4 upgrade offer for existing Hydra 1, 2 or 3 users? Is it time limited?
What can I do if I can't find my license key?
There is a ghost-like effect around contours in the output.
Why are reference points moving so slowly?
It seems that Hydra does not recognize my files. What can I do?
Hydra does not support the RAW files from my camera. What can I do?
I processed 3 files to HDR successfully. On my second try, I tried 5 images and got only a black, blank image in Hydra. What might be the problem?
All images created with Hydra look much darker and less saturated when viewed in Windows or even in Firefox or Opera on a Mac.
Can't find your answer? Need Help?
- Write to . When you ask a question, please send the following information so that we can quickly help you:
- Mac Model
- macOS Version
- Hydra Version
- Whether you purchased Hydra through the Mac App Store, or through Creaceed's Website
- Input Image Format and Resolution
- Camera Model
- Crash Report if you have one
- Any Message about Hydra when you open Console.app.
We developed an application to retrieve relevant information and therefore help us investigate issues and bugs. Download the Diagnosis application, unzip the file, and open the app. Click "Show details" if you want to check which information will be sent (no personal information included). Click "Send" to email us the diagnosis report.
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